Student Resources

COVID-19 Student Resources

CSU is closely monitoring and following COVID-19 (Coronavirus) guidance as outlined by public health experts. As you navigate your next steps, we want you to know that we are here for you and remain dedicated to your success at Colorado State University Online.

To check updates on CSU policy information please visit the Registrar’s Office Covid-19 Resources site.

COVID-19 Policies

Late course withdrawal with “W” grade and no tuition refund

  • Students can receive a late course withdrawal up until the final day of their course during this Spring 2021 semester. Please note: If a course is scheduled to go past May 7, 2021, then students will have up until May 7 to withdraw from the course.
  • For more information and how to perform through RAMweb, please view the full Academic Policies Related to COVID-19 page.

Satisfactory/Unsatisfactory Grading Options

Here is a list of other resources you may find helpful:

  • You@CSU – You@CSU is a great place for students to connect with campus resources and other online educational tools to support their entire well-being.
  • Student Case Management – Contact this office if you are having health concerns that are affecting your coursework and need extensions on assignments or other short-term accommodations.
  • Writing Center – This office offers online writing consultations.
  • Adult Learner and Veteran Services – This office provides some scholarships and other resources to adult students and students who are military affiliated.
  • Assistive Technology Resource Center (ATRC) – The ATRC ensures equal access to technology and electronic information for students and employees with disabilities. Contact them if you have questions or experience any barriers to accessing technology or online learning.
  • Canvas Support – This page lists common issues and resolutions as well as additional contacts for help using Canvas.
  • IT Support – The Central IT Technical Support Helpdesk can help resolve technology issues or other IT concerns.
    • After Hours Canvas Support: (844) 801-8321
      CSU Central IT Helpdesk After Hours IT Support
      Monday-Thursday 8AM-6PM 6PM-8AM
      Friday 8AM-6PM 6PM-1PM (Saturday)
      Saturday 1PM-6PM 6PM-2PM (Sunday)
      Sunday 2PM-7PM 7PM-8AM (Monday)
  • Morgan Library – Need help accessing library resources off-campus? Find that info on the Libraries Off-Campus Access page.
  • Career Center – You can talk with a career counselor over the phone about finding a job, interview, your resume, etc. or access online career tools.
  • Tell Someone – If you are concerned about the health, well-being, or safety of a CSU student or employee, you are encouraged to Tell Someone.
  • Student Disability Center (SDC) – SDC accommodation specialists can help students with disabilities set up accommodations for courses.
  • Financial Aid – You can direct questions about your financial aid packages and awards to the Office of Financial Aid.
  • The Graduate School is posting regular updates on degree progression, remote defenses, and other topics of concern.

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