Frequently Asked Questions

Drop and Refund Policy for Noncredit Courses

The following information pertains to policies and procedures of Colorado State University and the Division of Continuing Education that affect your enrollment in Colorado State University Online noncredit courses. It is your responsibility to be familiar with these polices, and, unless otherwise specified, this policy applies to all noncredit programs and courses.

If you are a credit student, see the drop and refund policy specific to credit courses and programs.

Full tuition refunds, less a $25 processing fee per course, will be given if the request to drop a noncredit course is received prior to the drop deadlines (see table below). Course fees are refundable if the drop request is received five days prior to the course start date. Full refunds are not given after the last day to drop.

The effective drop date is the business day Colorado State University Online receives your drop request. It is your responsibility to verify that the drop has been processed properly. Nonattendance does not constitute a drop.

Course Duration Last Day to Drop with Refund
4 weeks or less Three business days prior to first class meeting
5 weeks or more Five business days after first class meeting
Open entry Before student accesses course materials

Credit card refunds require up to seven business days; check refunds may take up to four weeks and will be mailed to the address on file. Existing balances will be paid prior to issuing a refund.

How to Drop a Course

Drops must be requested through one of the methods below; no drops can be completed via telephone.

Online: Sign in to My Account and click on "Registration History." Click the "Request to Drop Course" button to submit your request.
Email: Send an email to CSU_Online_Registration@mail.colostate.edu and include your name and the course(s).
Fax: (970) 491-7885

You will receive confirmation of your course changes. It is your responsibility to retain registration documents as proof of courses changes.

Cancellations

Colorado State University Online reserves the right to cancel or reschedule any course with insufficient enrollment or for reasons beyond our control. A canceled course results in a full refund of tuition and course fees.

Appeals

The appeals process is designed to provide students, who experience unavoidable or extenuating circumstances, the opportunity to request a waive of a policy that, if enforced, would result in unsatisfactory financial consequences. See more about appeals.

Drop and Refund Policy for Osher Membership and Programs

Osher membership and program fees are non-refundable. Extenuating circumstances to drop a course may be considered by an Appeals Committee on a case-by-case basis. If a course is cancelled by Osher, a course refund will be processed. Credit card refunds require 10 business days; check refunds may take up to eight weeks and will be mailed to the address on file.

Loading...