Frequently Asked Questions

Appeals

There are two types of appeals:

Course Registration/Refund Appeals

These types of appeals include the following requests:

  • Late or retroactive drop
  • Late or retroactive withdrawal
  • Refund of tuition and/or technology, course, and late fees

Financial Aid

If you are appealing to drop or withdraw from a credit course, be aware of the following information:

  • You may only keep financial aid for classes you attended.
  • The financial aid that you receive is proportional to the length of time that you were enrolled in the course. Thus, you may be required to return financial aid funds immediately.

If you have questions about the potential impact that the outcome of an appeal may have on your financial aid, please email Office of Financial Aid or call (970) 491-6321.

If you are seeking a University Withdrawal and you are receiving financial aid, you must contact Office of Financial Aid at (970) 491-6321 as you may be required to repay your financial aid.

Course Registration/Refund Appeal Forms

Graduate Students (applies to admitted graduate students and to non-admitted students taking graduate-level coursework through CSU Online):
  • To request a late or retroactive drop or withdrawal and/or a refund of tuition, submit a Registration Appeal to the Graduate School (970-491-6817).
  • To request a retroactive University Withdrawal, submit an appeal form to the Collaborative for Student Achievement (970-491-7095). For more information, click Retroactive Withdrawal on their website.
Undergraduate Students (applies to admitted undergraduate students and to non-admitted students taking undergraduate-level coursework through CSU Online):
  • To request a late or retroactive drop or withdrawal and/or a refund of tuition, submit a CSU Online Course Registration/Refund Appeal Form to CSU Online (970-491-5288).
  • To request a retroactive University Withdrawal, submit an appeal form to the Collaborative for Student Achievement (970-491-7095). For more information, click Retroactive Withdrawal on their website.

For information about the appeals process for residential courses taken on the CSU campus, visit the Registrar's Office website.

Academic (Grade) Appeals

An academic (grade) appeal may be submitted when a student believes a grade was miscalculated by the instructor and/or when a student believes that a higher grade should have been granted by the instructor based on the quality of the student's work.

Academic (grade) appeals must be submitted in writing to the department chairperson of the academic department that offered the course.

The request must be submitted or postmarked no later than 30 calendar days after the first day of classes of the next regular semester following the date the grade was recorded. If no appeal is filed within this time period, the grade will be considered final. See the Academic Standards and Policies section of the CSU General Catalog for complete policy information.

CSU Online will not review academic (grade) appeals and will return these requests to students.

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