Conflict Resolution and Mediation Certificate

Certificate Overview

Conflict resolution and mediation training can be applied to more situations than you might immediately consider. Not only can this certificate add to your skills and credibility as a professional mediator, if that’s your end goal, but anyone can benefit from conflict resolution training. This program teaches fundamentals that can be applied in a variety of everyday situations often accompanied by tension, stress, and confrontation. For example:

  • In a managerial position, you will be better equipped to help employees feuding over something such as a budget concern reach lasting resolution more effectively.
  • If you’re in the teaching profession, you will be able to better respond to conflict situations involving your students, their families, and even other staff.
  • If you’re in the therapy/counseling field, these skills will help you better understand the root of conflict between clients and help them work through to a resolution.
  • Conflict resolution training can make you an effective participant in decisions made for aging loved ones.
  • As a parent, you will understand how to give your children more responsibility in resolving conflicts among themselves.
  • As a fellow community member, you will be able to step in during disagreements on issues like property line responsibilities, helping others better understand one another’s underlying interests to reach an amicable solution.
  • And of course, as a professional mediator providing services such as those to divorcing couples, will be able to help families work together to create a written plan for moving forward.

Offered in conjunction with Colorado State University's School of Social Work, our online mediation training uses a strengths-based approach that teaches you how to focus on clients’ strengths rather than deficits, and how those strengths can be used to move toward a resolution. The challenging, practice-based curriculum focuses on this facilitative process throughout the Conflict Resolution and Mediation certificate program.

Covering the broad spectrum of conflict resolution as a whole, you will complete the program with a better understanding of:

  • The formal process of mediation as a specific method of conflict resolution, including the specific steps needed to come to a formal, written resolution
  • The process of mediation as a facilitator, allowing those involved in the conflict to shape the solution, rather than assigning one as an arbitrator
  • Fundamental communication skills especially important in conflict management such as listening, checking for accuracy in what you've heard, asking open-ended questions, reflecting, hearing wholly and empathetically, and more
  • Key negotiation, problem-solving, and conflict resolution skills that are transferable to a variety of fields and can help you advance in any career

Due to the nature of interpersonal relationships, the need for mediation training and conflict resolution skills can arise in any field and benefit professionals in a variety of settings, including:

  • Social work
  • Family therapy
  • Public service
  • Human resources
  • Law enforcement
  • Faith-based organizations
  • Student affairs and higher education
  • Crisis management
  • Natural resources
  • Victim advocacy
  • Education
  • Mental health
  • Hospitals and healthcare
  • Community development

Check out Conflict Resolution and Mediation FAQ for answers to commonly asked questions about the program and the mediation field.

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