Health and eldercare mediation is an emerging specialty in the field of mediation and conflict resolution. Building on theory and skills introduced in SOWK 551 (CORE Mediation). This on-line or face-to-face course begins with an overview of mediation practice and dispute resolution in the healthcare and eldercare fields, ways in which the healthcare system generates conflict, and the emerging models of healthcare mediation.
This course provides the essential theory, knowledge, skills, and values for mediators who wish to practice in settings that involve resolving a wide variety of conflicts early and directly while preserving professional relationships in healthcare settings. Students will identify the most common healthcare disputes, steps of the facilitative mediation process and how it applies to healthcare and eldercare settings, the emerging field of bioethics mediation, and essential communication skills for conflict resolution.
The course covers analysis of a conflict and special issues such as end of life issues, medical errors and use of apology, and cultural issues in healthcare conflict. The course discusses interdisciplinary collaboration with physicians, nurses, administrators, attorneys and others involved in healthcare disputes. Ethical dilemmas and standards of practice in healthcare and eldercare mediation are highlighted.
This course can be applied towards:
SOWK 551 (Fundamentals of Mediation) or equivalent course.
Textbook and Materials
Textbooks and materials can be purchased at the CSU Bookstore unless otherwise indicated.
- Bioethics Mediation: A Guide to Shaping Shared Solutions, Revised and Expanded Edition (2011)
Dubler, Nancy N., and Liebman, Carol B.
- Renegotiating Health Care: Resolving Conflict to Build Collaboration, 2nd Ed. (2011)
Marcus, Leonard J; Dorn, Barry C. and McNulty, Eric J.
Students are asked to purchase the required textbooks prior to the start of the course. The textbooks can be bought through BarnesandNoble.com, Amazon.com or your choice of bookstore. Please purchase the 2011 editions as both texts have been significantly revised since earlier editions.
Celeste Holder Kling
Celeste Kling is an attorney, mediator, and educator dedicated to finding positive solutions to difficult situations. Her practice emphasizes mediation in the areas of family law, health care, business, elder care, and children's issues. Celeste is an analytical, compassionate and practical problem solver. She works collaboratively with parties (and their lawyers, if they are participating), to reach an equitable, workable, and mutually-agreeable resolution of their issues.
Currently, Celeste is an elected member and board president of the Health District of Northern Larimer County and a member of the Colorado Supreme Court Standing Committee on Family Issues. She recently served for eight years on Colorado's Board of the Office of the Child's Representative.
Celeste graduated in 1979 from Davidson College with an economics major and in 1984 from the University of Kansas Law School. She was an editor on the Kansas Law Review and a member of Order of the Coif. She clerked for Judge Zita L. Weinshienk on the Federal District Court and has practiced law in Fort Collins, Colorado, since 1986. In addition to her law and mediation practice, Celeste Kling has been an adjunct faculty member in CSU's Department of Human Development and Family Studies since 1997.