SOWK 554 - Conflict Resolution in the Workplace

  • 3 credits

Workplace mediation is an emerging specialty within the field of mediation. The high costs of workplace conflict are driving companies and regulatory agencies such as the EEOC to use mediation and other conflict resolution practices in the workplace. Building on theory and skills introduced in SOWK 551 this on-line or face-to-face course begins with an overview of workplace conflict and the costs involved for companies, application of mediation practice to the workplace environment, strategies to handle difficult workplace behavior, and a summary of informal and formal arbitration practices.

The course covers the process of planning workplace mediation within profit, non-profit, and governmental workplace settings and specifically addresses unique workplace mediation issues including civil rights, sexual harassment, and disability disputes. Special issues such as power and emotions along with cross-cultural and multi-party cases are also covered and the course concludes with a presentation of emerging concepts of appreciative inquiry and its application to workplace disputes.

Learn more about how the course is delivered.


SOWK 551 (Core Mediation).

Textbooks and Materials

Textbooks and materials can be purchased at the CSU Bookstore unless otherwise indicated.


  • Mediation in the Workplace: A Guide for Training, Practice, and Administration, 1st Ed. (2001)
    Weinstein. R.J.
    ISBN: 1-56720-336-1
  • The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict, 1st Ed. (2005)
    Furlong, G.T.
    ISBN: 978-0470835173

For textbook information please contact Sarah Rudisill.

Supplemental texts and readings: Other articles, websites, and documents as assigned throughout the course. These will be provided via Canvas, or you will be asked to locate them through the CSU Library E-Reserve system.


Scott Woods

Scott earned his Ph.D. in Conflict Analysis and Resolution for Nova Southeastern University. He also holds an MBA from the University of Redlands. His dissertation explored the social attitudes of the people of Northern Ireland and looked to further the understanding of the “Troubles”. His current research is looking at the assimilation of former paramilitaries and members of extreme factions back into society.

His background includes serving as a mediator the Maricopa County Superior Courts, and participating in several delegations to Colombia, Honduras, and Nicaragua to address social justice issues. Scott enjoys traveling to Central and South America, and often visits Colombia.

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