Conflict resolution is an important soft skill that assists individuals in keeping a healthy work environment after they are hired. All jobs have conflict in one form or another. Coworkers may create problems, customers may bring issues into the work place, and even struggles in your own personal life may affect your ability to work at times. The people who are seen as great employees are those who find healthy ways to work through conflict, helping them to be the best person they can at work.
In this course, you will learn about conflict, ways people deal with conflict, what attitudes help you positively work through conflict, and steps you can follow to positively navigate through conflict with another person.
By the end of this course, you will be able to:
• Define conflict and identify common ways people deal with conflict.
• Recall the type of attitude and mindset you should have when approaching a conflict.
• Self-assess your ability to use conflict resolving steps.
Noncredit courses do not produce academic credit nor appear on a Colorado State University academic transcript.
Please note that there are no refunds for open entry courses.
Textbooks and Materials
All materials are supplied within the online course.