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BSBB 1013 - Conflict Resolution Basics

  • Noncredit

Conflict resolution is an important soft skill that assists individuals in keeping a healthy work environment after they are hired. All jobs have conflict in one form or another. Coworkers may create problems, customers may bring issues into the work place, and even struggles in your own personal life may affect your ability to work at times. The people who are seen as great employees are those who find healthy ways to work through conflict, helping them to be the best person they can at work.

In this course, you will learn about conflict, ways people deal with conflict, what attitudes help you positively work through conflict, and steps you can follow to positively navigate through conflict with another person.

By the end of this course, you will be able to:

• Define conflict and identify common ways people deal with conflict.
• Recall the type of attitude and mindset you should have when approaching a conflict.
• Self-assess your ability to use conflict resolving steps.

Noncredit courses do not produce academic credit nor appear on a Colorado State University academic transcript.

Please note that there are no refunds for open entry courses.

Textbooks and Materials

All materials are supplied within the online course.


Veronica O. White

Veronica O. White is the Work Skills Instructor for Goodwill Industries of Career Connection Center at Stapleton. She is responsible for providing job readiness/preparation courses and job coaching at the Center and is a Certified Résumé writer responsible for matching at-risk adults with employment or volunteer placements. Veronica is a leader who is able to work with a diverse community, passionately and effectively. She has her B.A. in Psychology from Columbia College. Veronica has volunteered in the City of Aurora as a member and chair with the Aurora Human Relations Commission, and Vice President of the Western Region with the National Association of Human Right Workers. For her dedication and time, Veronica has been recognized with various awards including the Torch Bearer Award from the Human Relations Commission at the City of Aurora, Outstanding Staff Award from the University of Denver and recognition for Outstanding Service from former Mayor Stephen Hogan as well as a plethora of thank you cards for participants. Veronica is driven by giving back to her community, advocating and uplifting others and dotting on her four grandchildren who are known as her “four heartbeats.”