Individuals who communicate well, open the door for opportunities in both their career and personal life. Communication is an important soft skill that allows people to get and maintain employment. Managers and bosses around the country look for employees who communicate well with others to positively grow their work environments. This course is designed to build your understanding for what it takes to be a good communicator and to supply you with the knowledge to practice and use these skills in the workforce.
In this course, you will learn about formal and informal communication, code switching, strategies for communicating in the workplace, how to use tact and diplomacy, and how to be an advocate for yourself using communication.
By the end of this course, you will be able to:
• Identify formal and informal language.
• Select the most appropriate form of communication needed to achieve an intended outcome.
• Define code switching.
• Identify strategies for communicating with a supervisor.
Noncredit courses do not produce academic credit nor appear on a Colorado State University academic transcript.
Please note that there are no refunds for open entry courses.
Textbooks and Materials
All materials are supplied within the online course.
Veronica O. White
Veronica O. White is the Work Skills Instructor for Goodwill Industries of Career Connection Center at Stapleton. She is responsible for providing job readiness/preparation courses and job coaching at the Center and is a Certified Résumé writer responsible for matching at-risk adults with employment or volunteer placements. Veronica is a leader who is able to work with a diverse community, passionately and effectively. She has her B.A. in Psychology from Columbia College. Veronica has volunteered in the City of Aurora as a member and chair with the Aurora Human Relations Commission, and Vice President of the Western Region with the National Association of Human Right Workers. For her dedication and time, Veronica has been recognized with various awards including the Torch Bearer Award from the Human Relations Commission at the City of Aurora, Outstanding Staff Award from the University of Denver and recognition for Outstanding Service from former Mayor Stephen Hogan as well as a plethora of thank you cards for participants. Veronica is driven by giving back to her community, advocating and uplifting others and dotting on her four grandchildren who are known as her “four heartbeats.”