Goodwill Industries of Denver's Essential Soft Skills for Employment

Course Descriptions

BSBB 1002 – Strengths, Weaknesses and Skills Development (1 week)

Do you currently know your own strengths? Do you know how to cultivate your positive traits? Who we are as individuals and the unique skills we possess have the ability to change and grow throughout our lives, making us better people and employees. The first step in this growth process includes identifying traits and qualities about ourselves and others. To improve, we must first understand ourselves and then consider how best to make change.

Become more capable and confident in the workplace by connecting your strengths and skills to future employment opportunities. This course will help you understand more about soft skills, be able to identify your own unique qualities, and understand ways to strengthen those qualities.

By the end of the course, you will be able to:

  • Define strengths and weaknesses, and list your own personal strengths and weaknesses.
  • Define skills and differentiate them between hard and soft skills.
  • Identify ways to improve your hard and soft skills.
  • Evaluate your strengths, weaknesses, and skills for possible job fit.
BSBB 1003 – Values and Ethics (1 week)

What connection do values and ethics have with business? What part do you as an employee play in a company's ethical practice? The straightforward truth in any business: if a company doesn't earn money, it won't stay open. Companies tend to look for trustworthy employees who will not only help them earn more money, but who are reliable and will make the right choices when needed. Not long ago, CNN reported that each year, about one third of all businesses go bankrupt due to employee theft. Being able to make the right choices, whether in an easy circumstance or a difficult one, is a great soft skill to build. This is called being ethical.

In this course, you will learn about what it means to be ethical, a model for making ethical decisions, and how your personal values help you make the most ethical choices possible.

By the end of this course, you will be able to:

  • Define values and identify your own values.
  • Define ethics and explain how values are connected to making ethical decisions.
  • Define your personal code of ethics and apply this to a scenario you may encounter in real life.
BSBB 1004 – Communication (1 week)

Individuals who communicate well open the door for opportunities in both their career and personal life. Communication is an important soft skill that helps people get and maintain employment. Managers around the country look for employees who communicate well with others to positively grow their work environments. This course is designed to build your understanding of what it takes to be a good communicator, and to supply you with the knowledge to practice and use these skills in the workforce.

In this course, you will learn about formal and informal communication, code switching, strategies for communicating in the workplace, how to use tact and diplomacy, and how to be an advocate for yourself using communication.

By the end of this course, you will be able to:

  • Identify formal and informal language.
  • Select the most appropriate form of communication needed to achieve an intended outcome.
  • Define code switching.
  • Identify strategies for communicating with a supervisor.
BSBB 1005 – Teamwork (1 week)

Teamwork is necessary for success in the workforce. Very few jobs exist where a person works entirely alone. In almost all careers, people work alongside others to accomplish a shared goal. Since most jobs require many types of interaction, teamwork is a crucial soft skill to possess. If a person works well with others, that tells an employer that the employee is valuable, and many employers work hard to retain valuable employees.

In this course, you will learn about why working with others is important, how you can be an effective team member, characteristics of great teams, and the multitude of roles people play on a team.

By the end of this course, you will be able to:

  • Define teamwork and its purpose.
  • Recall the 6 Ps, or key traits, that make a team effective.
  • Describe the characteristics of an effective team.
  • Identify team roles and what default role you tend to take on.
BSBB 1011 – Positive and Professional Attitude (1 week)

Your internal thoughts and attitudes can impact your work environment. Employees who are motivated and have positive attitudes can make a bigger impact on company goals and provide better experiences for customers. Having a positive professional attitude makes you the type of person employers want to keep, as they know employees with healthy attitudes tend to be more dependable, helpful, and driven.

In this course, you will learn about healthy attitudes, how your attitude affects habits and behaviors, and how to gain a more positive attitude through goal setting and exploring what motivates you.

By the end of this course, you will be able to:

  • Define attitude and infer how different attitudes affect behavior and habits.
  • Identify personal attitudes and label them as healthy and unhealthy, and identify and describe desired workplace attitudes based on scenarios.
  • Identify what motivates you and why.
  • Recognize internal and external roadblocks to your motivation.
  • List strategies to increase your self-motivation.
  • Explain the relationship between goals and self-motivation and explain the benefits of self-motivation.
BSBB 1012 – Stress Management (1 week)

Being able to manage stress in a healthy and productive way is an important skill that helps you navigate struggles in both your personal and professional life. By managing stress effectively, you show employers and customers that even though things can be tough, you know how to handle the situation without making things worse in the process.

This course focuses on what stress is and how people tend to deal with it. You will also learn the effects of stress, how stress can affect your mind and body, and learn new stress management techniques.

By the end of this course, you will be able to:

  • Define stress and identify stressors in your life.
  • Identify the physical, mental, and emotional effects of stress.
  • Recall and practice positive stress management techniques.
BSBB 1013 – Conflict Resolution Basics (1 week)

Conflict resolution is an important soft skill that helps you maintain a healthy workplace. All jobs have conflict in one form or another. Coworkers may create problems, customers may bring issues into the work place, and even struggles in your own personal life may affect your ability to work at times. The people who are seen as great employees are those who find healthy ways to work through conflict, helping them to be the best person they can be at work.

In this course, you will learn about conflict, ways people deal with conflict, what attitudes help you positively work through conflict, and steps you can follow to positively navigate through conflict with another person.

By the end of this course, you will be able to:

  • Define conflict and identify common ways people deal with it.
  • Recall the type of attitude and mindset you should have when approaching a conflict.
  • Self-assess your ability to use conflict-resolving steps.

Courses are open entry and contain content that may be completed in one week. However, you will receive six months from the last date of registration to complete the course to allow you to study at your own pace.

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