Application & Database Developer
About the Position
This position is responsible for application and database design, development and integration dedicated to assisting with the operation and advancement of CSU OnlinePlus goals. This position will work with staff across the organization to support business requirements, develop new applications and interfaces, enhance features and reporting capabilities, and ensure applications perform as expected. This position relies on both technical capability (analysis, development, coding, troubleshooting, and administration) as well as functional capability (definition and documentation, technical support, and training). Hands-on development, including coding, database design, and implementation of business logic is critical to the success of this position. Some after-hours and weekend work is required. This position reports to the Senior Application/Database Developer.
Responsibilities
- Support the implementation, integration, and advancement of applications and services such as customer relationship management (CRM), Blackboard, centralized reporting, and internal information systems
- Extensive development of reports, procedures, and queries in support of business needs and data analysis
- Creation, enhancement, and support of reports, stored procedures, views, tables, and jobs and the applications that use them
- Development, implementation, and business process support of internal Microsoft Access database applications
- Supporting upgrades and implementation processes for University systems, such as SunGard Banner, as used by the Division
- Administration of SQL Server databases including but not limited to creation, maintenance, upgrade, optimization, security, integration with external applications or services, and disaster recovery planning
- Develop and support appropriate processes to manage data integration, integrity, and performance across information systems design, monitoring, auditing, and analysis
- Project research and problem resolution
- Technical and non-technical support for systems and staff
- Other duties as assigned
Salary
$65,000 – $71,000 range or commensurate with experience in addition to benefits, which include tuition benefits, vacation time, sick leave, and ten holidays annually. A full description of benefits is available at http://www.hrs.colostate.edu/benefits/.
Qualifications
Required
- B.S. degree in Computer Information Systems, Computer Science, or closely related field from an accredited institution
- Evidence of effective communication skills
- Evidence of personal initiative and ability to independently pursue solutions as needs are identified
- At least three years professional experience in the following:
- Development of advanced SQL and T-SQL statements, stored procedures, and queries to support data management, analysis, and reporting
- Development and administration of SQL Server environment; 2005 or higher
- Implementation of online and database-driven applications and services including experience providing business process and technical support
- Monitor and manage user access and security to applications and data reporting tools
Preferred
- Report development and administration using SQL Server Reporting Services or other online reporting solution
- Application development in Microsoft Access
- Experience working with and/or managing a CRM application
- Experience with Enterprise Business Intelligence solutions
- Experience with Oracle databases
- Experience with managing data in a Higher Education environment
- Development in .NET technologies; specifically CLR integration with SQL Server
Deadline and How to Apply
Applications are accepted until the position is filled; however, for full consideration, complete information must be received by May 21, 2013. Please submit the following electronically in a single PDF or Word file to Kylie.Vanderheiden@colostate.edu.
- Resume
- Cover letter (no longer than two pages) addressing the qualifications of the position
References and transcripts will be requested at the time of interviews.
About CSU and the Division of Continuing Education
CSU OnlinePlus, Division of Continuing Education, is a self-supporting unit that develops and delivers quality programs and educational opportunities in support of the University's land grant mission. CSU OnlinePlus offers 34 degrees, online and at a distance, as well as credit and noncredit courses, certificate programs, and custom training for businesses and industry. CSU OnlinePlus served over 7,500 student customers last year. CSU OnlinePlus offers educational programs throughout Northern Colorado, Denver, at business sites, and via distance education using a variety of delivery methods. CSU OnlinePlus is made up of dynamic individuals working as a collegial team to deliver one of the best distance and online education values in the world.
Colorado State University is located in Fort Collins, a dynamic community of approximately 142,000 65 miles north of Denver. Located at an elevation of 5,000 feet, Fort Collins averages 300 days of sunshine per year and has a clear, dry climate and generally pleasant temperatures. Situated on the western edge of the Great Plains and at the base of the Rocky Mountains, Fort Collins is ideally located for a variety of recreational, cultural, and family activities.
The job location for this position is Drake Hall, near the Colorado State University campus in Fort Collins, Colorado.
Manager of Enrollment Operations
About the Position
The Manager of Enrollment Operations position is a new professional position at Colorado State University (CSU) in the Division of Continuing Education – OnlinePlus. This position is charged with overseeing the staff and business functions of the Enrollment Services team to include duties of providing customer service and centralized registration for OnlinePlus. This position reports to and will assist in carrying out the operational responsibilities of the Director of Recruitment and Retention office that will include: assisting in the planning and implementation of strategic initiatives, project management to support and engage in the continuous improvement of the duties of the Enrollment Services team, collecting and summarizing data to aid in the writing of specialized reports, problem resolution, and risk management.
The selected applicant will demonstrate an aptitude for quality internal and external customer service and approach projects in a detail oriented and collaborative manner. This individual must have a passion for excellence and continuous improvement and be inspired by new challenges and opportunities to create and strategize. She/he will bring focus and motivation to produce exceptional results and complete projects on tight deadlines with the ability to work with sensitive or confidential information. This candidate should have experience interacting with customers in high volume phone and email environments and help customers solve problems or resolve concerns. This position should have an understanding of current trends, tools, processes, models and strategies within higher education customer recruitment and retention environments. Furthermore, this position must show capacity for providing excellent managerial participation and oversight for ensuring accuracy, improvement and growth in a team environment.
This position reports to the Director of Recruitment and Retention and primarily partners with Enrollment Service Representatives, Student Engagement Coordinators and Student Retention Coordinators.
Responsibilities
- Enrollment Systems
- Manage, support and enhance the growth and development of the responsibilities of the Enrollment Services unit in alignment with the strategic direction set by OnlinePlus. This includes creating and maintaining detailed documentation of policies and procedures, workflow documentation and training manuals.
- Seek out opportunities to provide business process improvements while maintaining excellence and integrity of data and work standards.
- Research and identify ways to optimize the phone system and phone workflow used within the Enrollment Services team within the constructs of the university system to ensure increased customer focus on phone calls, especially during high volume phone times.
- Ensure systems integration and within Enrollment Services when systems that enhance the quality of our interactions with students are selected to be deployed, develop and maintain operational policies and procedures to support the integration and assist in the development of reporting metrics.
- Research, compile and prepare moderately complex reporting related to OnlinePlus and CSU information systems, Recruitment and Retention projects and processes and find new ways to increase efficiencies and effectiveness within the unit.
- Identify, research, and provide recommendations or coordinate trainings for Enrollment Services staff to ensure university and State policy regarding sensitive and confidential information as well as securing customer/personal information is preserved and upheld.
- Maintain accurate workflow procedures updated whenever necessary to ensure accuracy and full compliance with all regulations.
Customer Service
- Provide guidance and clear, accurate information to customers and staff in a timely and effective manner and offer operational assistance regarding processes, procedures and policies while fostering productive working relationships.
- Serve as an advocate for Enrollment Services to internal and external teams and departments and look for ways to continually add value to our clients and partners, and keep them informed of team changes.
- Create strong working relationships in collaboration with all members of the Recruitment and Retention team, OnlinePlus colleagues and other CSU departments to create supportive structures for student success.
- Work closely with the program operations, IT and finance teams, along with various project teams within OnlinePlus to manage and engage in continuous improvement of business operations and customer services. Professional interaction with internal and external customers and partners is a key element of this position.
- Actively work toward positively affecting student satisfaction and retaining every student who is enrolled through OnlinePlus by managing student questions, making prompt and effective contact with students, determining their goals, questions and concerns, and accurately explaining CSU and OnlinePlus resources available.
Unit Management
- Prepare and contribute to other Recruitment and Retention team meetings, strategy sessions, prepare materials and follow up on decisions, process or project outcomes.
- Organize and lead Enrollment Services team staff meetings, prepare and archive agendas, meeting minutes, decisions, project and process follow up.
- Ensure adequate coverage of all Enrollment Services operational hours, ensuring staff is available to open and close the office, ensure full coverage of phones and front desk duties over the lunch hour, during any extended office hours or overtime as needed, including organizing full time and student worker staff scheduling as needed, and creating contingency plans to assure operational effectiveness and continuity of business functions.
- Understand and support the full scope of duties in the Enrollment Services team. Provide backup coverage as needed and during peak-volume times. Assist in the full resolution of issues from a customer service or technical perspective, and to assure complete accuracy and timeliness of all processes handled within the Enrollment Services unit.
- Responsible for coordinating and preparing materials, reports, proposals or other documents as requested by the Director of Recruitment and Retention.
- Manage special projects as requested by the Director of Recruitment and Retention that will include design, development and strategic planning to help achieve the goals of the Recruitment and Retention unit and OnlinePlus as a division.
Supervision
- Coaching a team to achieve the desired outcomes, motivating and coaching a team, and providing professional feedback and oversight of individual performance for all members of the Enrollment Services team.
- Delegate, manage and assist with completion of projects assigned to the Enrollment Services team.
Salary
$49,000 – $56,000 annually plus benefits, which include tuition benefits, vacation time, sick leave, and ten holidays annually. A full description of benefits is available at http://www.hrs.colostate.edu/benefits/.
Qualifications
Required
- Bachelor's degree;
- At least three years of experience working in a higher education environment that involves working with prospective or current students throughout a process to address questions, solve problems, maintain relationships or motivate them to take action;
- Demonstrated experience managing the processes, systems, and policies related to enrollment management;
- Strong communication and organization skills as demonstrated by significant work experience in a customer service environment; and
- Supervisory experience that involved coaching, mentoring or taking an active leadership role within a team environment.
Preferred
- Master's degree preferred;
- Strong analytical skills as demonstrated by an understanding of and interest in using digital information to track data and extract meaning;
- Familiarity with use of customer relationship management (CRM) systems to track and retrieve information;
- Experience with university student information systems and course management systems such as Banner and Sunguard systems;
- Experience working with Intelliworks or another CRM system in a higher education environment; and
- Experience with adult, non-traditional or online student audiences.
Deadline and How to Apply
Applications will be accepted until the position is filled; however, for full consideration, complete information must be received by May 15, 2013. Submit the following electronically in a single PDF or Word file to Siobhan.Angelos@colostate.edu.
- Resume
- Cover letter (no longer than two pages) addressing the qualifications of the position
References will be requested at the time of interviews. Presentations, and/or testing, may be required during on-campus visits.
About CSU and the Division of Continuing Education
CSU OnlinePlus, Division of Continuing Education, is a self-supporting unit that develops and delivers quality programs and educational opportunities in support of the University's land grant mission. CSU OnlinePlus offers 34 degrees, online and at a distance, as well as credit and noncredit courses, certificate programs, and custom training for businesses and industry. CSU OnlinePlus served over 7,500 student customers last year. CSU OnlinePlus offers educational programs throughout Northern Colorado, Denver, at business sites, and via distance education using a variety of delivery methods. CSU OnlinePlus is made up of dynamic individuals working as a collegial team to deliver one of the best distance and online education values in the world.
Colorado State University is located in Fort Collins, a dynamic community of approximately 142,000 65 miles north of Denver. Located at an elevation of 5,000 feet, Fort Collins averages 300 days of sunshine per year and has a clear, dry climate and generally pleasant temperatures. Situated on the western edge of the Great Plains and at the base of the Rocky Mountains, Fort Collins is ideally located for a variety of recreational, cultural, and family activities.
The job location for this position is Drake Hall, near the Colorado State University campus in Fort Collins, Colorado.
Online Marketing Coordinator
About the Position
Colorado State University OnlinePlus seeks a proactive, knowledgeable, experienced Online Marketing Coordinator to assist in its online marketing efforts within its Marketing Unit.
This position is charged with assisting the Web Marketing Manager in implementing OnlinePlus' aggressive online marketing strategy to promote high-quality, flexible educational opportunities for working professionals. This position plays a key role in carrying out the division’s marketing strategy by having a broad knowledge of online marketing strategies and tactics, and demonstrated experience working within a variety of online marketing channels. Duties include, but are not limited to, developing and executing email promotions, day-to-day management of PPC campaigns, creating and optimizing conversion-oriented landing pages, researching keywords to aid in SEO, updating content for website and content marketing efforts, and generating reports based on key online marketing performance indicators.
The selected applicant is detail-oriented, analytical, result-driven, and curious, with a strong desire to develop an in-depth understanding of our diverse program offerings and how to market them through the best online marketing strategies in the context of our competitors, industry, and marketing goals and objectives. This individual must have a passion for excellence and continuous improvement and be inspired by new challenges and opportunities to create and strategize. She/he will bring focus and motivation to produce exceptional results and complete projects on tight deadlines with limited supervision and within an interdependent team environment.
Success in this position requires an individual with an ability to build strong relationships with different types of people, the ability to deal with different work styles, and a personality that can stay positive while working under pressure and who is flexible enough to juggle multiple projects and handle the unexpected.
This position reports to the Web Marketing Manager and primarily partners with the Marketing Managers, Creative and Content Manager, and Marketing Communications Manager.
Responsibilities
- Assist marketing team in execution of comprehensive online marketing strategy, monitoring performance and maximizing ROI
- Responsible for day-to-day management of paid search campaigns, including keyword generation, ad copy creation, manual bids, and conversion tracking
- Assist in the implementation of SEO strategy, including keyword research, optimizing website content, integrating keywords into social media, and applying best practices
- Implement website updates
- Assist with management of email marketing strategy, including scheduling campaigns, and monitoring results
- Develop HTML emails using Dreamweaver, including selection and placement of images
- Build out/create blog posts, including selection and placement of graphics and photos
- Support optimization and creation of high-conversion landing pages, including work with Web Marketing Manager and Creative and Content Manager to enhance landing page testing and optimization
- Work with Marketing Communications Manager to optimize YouTube Channel and drive traffic to videos
- Analyze and generate reports on email and marketing performance from various tracking providers, e.g. Google Analytics, email provider, Click Tale
- Seek cutting-edge knowledge of online marketing strategies, identifying new opportunities and monitoring new trends
Salary
$41,000 – $48,000 annually plus benefits, which include tuition benefits, vacation time, sick leave, and ten holidays annually. A full description of benefits is available at http://www.hrs.colostate.edu/benefits/.
Qualifications
Required
- Bachelor’s degree from a regionally-accredited university
- Minimum two (2) years experience executing online marketing activities as a member of a marketing, web, or communications team
- Proven experience in day-to-day management of PPC campaigns
- Up-to-date HTML skills and basic knowledge of Dreamweaver
- Basic knowledge of CMS and site publishing processes/systems
- Ability to run web and email campaign analysis through analytics tools, such as Google Analytics
- Intermediate skills in Microsoft Excel, including expertise in organizing data for analysis, charting and trend analysis
- Excellent written communication skills
- Strong project management skills, ability to prioritize, meet tight deadlines, and handle multiple tasks and projects from start to finish with minimal supervision
Preferred
- Ability to run in-depth campaign analysis through analytics tools, such as Google Analytics, and to make recommendations to improve goal conversions
- Experience with paid advertising on social media platforms, including Facebook and LinkedIn
- Experience working within Microsoft Access
- Basic Photoshop skills
- Demonstrated ability to post blogs through Wordpress
- Experience in higher education marketing focused on attracting online and adult students
Deadline and How to Apply
Applications will be accepted until the position is filled; however, for full consideration, complete information must be received by June 3, 2013. Submit the following electronically in a single PDF or Word file to Julia.Smith@colostate.edu.
- Resume
- Cover letter (no longer than two pages) addressing the qualifications of the position
References will be requested at the time of interviews. Presentations may be required for on-campus visits.
About CSU and the Division of Continuing Education
CSU OnlinePlus, Division of Continuing Education, is a self-supporting unit that develops and delivers quality programs and educational opportunities in support of the University's land grant mission. CSU OnlinePlus offers 34 degrees, online and at a distance, as well as credit and noncredit courses, certificate programs, and custom training for businesses and industry. CSU OnlinePlus served over 7,500 student customers last year. CSU OnlinePlus offers educational programs throughout Northern Colorado, Denver, at business sites, and via distance education using a variety of delivery methods. CSU OnlinePlus is made up of dynamic individuals working as a collegial team to deliver one of the best distance and online education values in the world.
Colorado State University is located in Fort Collins, a dynamic community of approximately 142,000 65 miles north of Denver. Located at an elevation of 5,000 feet, Fort Collins averages 300 days of sunshine per year and has a clear, dry climate and generally pleasant temperatures. Situated on the western edge of the Great Plains and at the base of the Rocky Mountains, Fort Collins is ideally located for a variety of recreational, cultural, and family activities.
The job location for this position is Drake Hall, near the Colorado State University campus in Fort Collins, Colorado.
Web Developer
About the Position
Colorado State University OnlinePlus seeks a talented and driven Web Developer to serve within its Information Technology unit of the Division of Continuing Education (DCE), within the Office of Engagement at Colorado State University.
The Web Developer plays a key role in developing, implementing, advancing, and maintaining web applications, and working collaboratively across the organization and within the web team to continuously improve DCE's website and related operations. This position provides web development expertise, as well as excellent customer service to students, staff, and faculty, in support of the Division’s business operations and strategies as part of delivering quality education at a distance. Primary duties include website development and maintenance, application development and administration, and project planning and research. While this position is strongly technical, an understanding of designing content within an action-oriented website with strong web design principles is important.
The successful candidate for this position possesses a keen ability to learn new web and programming technologies, attention to detail, strong problem solving skills and an ability to work independently. She/he is an excellent communicator who can translate the needs of the organization into elegant, useful web services and has a passion for creating excellent user experiences.
Responsibilities
- Manage web development projects from planning and research to requirements gathering to development to implementation
- Develop websites and applications using a variety of client-side and server-side technologies
- Administer an action-oriented website in support of the customer driven experience and internal business processes
- Maintain and enhance existing web and stand-alone applications
- Create and maintain documentation for new and existing applications and processes
- Provide technical support for various web-related services
- Proactively suggest and implement new technology solutions and standards through continually enhancing technical expertise and maintaining awareness of new technology trends
- Work collaboratively with team members to meet organizational and unit goals and contribute to the improvement of business operations and support through the use of information technology
Salary
$70,000 – $75,000 annually plus benefits, which include tuition benefits, vacation time, sick leave, and ten holidays annually. A full description of benefits is available at http://www.hrs.colostate.edu/benefits/.
Qualifications
Required
- Bachelor's degree in computer science, computer information systems, or a bachelor's degree in an unrelated field plus three additional years of full-time professional IT experience
- Minimum of three years of professional experience in front-end and back-end web development
- Proficient with HTML/XHTML, CSS, and JavaScript libraries (such as jQuery), Ajax, XML, and/or XSLT in support of responsive-web design strategies
- Broad experience across programming languages, tools, and development environments with a strong understanding of development stack and best practices including version control, testing, and release process
- In-depth knowledge of web best practices including web standards, usability, and accessibility and an understanding of web design principles and information architecture including experience troubleshooting development issues across browsers and platforms
- Experience with and developing for content management systems
- Understanding of object-oriented programming principles
- Attention to detail, strong project management skills, and ability to prioritize and handle multiple tasks and projects from start to finish with minimal supervision
- Excellent communication skills
Preferred
- Experience with Java, Apache, Tomcat, Velocity, and Struts MVC architecture
- Experience with Content Management Systems or dotCMS
- Experience with C#.NET and Visual Studio
- Experience working with and integrating APIs
- Understanding of web marketing practices and/or experience collaborating with a marketing team to support web marketing strategies
Deadline and How to Apply
Applications are accepted until the position is filled; however, for full consideration, complete information must be received by June 12, 2013. Please submit the following electronically in a single PDF or Word file to Mary.Wilson@colostate.edu.
- Resume
- Cover letter (no longer than two pages) addressing the qualifications of the position
References,transcripts, and work samples will be requested at the time of interviews.
About CSU and the Division of Continuing Education
CSU OnlinePlus, Division of Continuing Education, is a self-supporting unit that develops and delivers quality programs and educational opportunities in support of the University's land grant mission. CSU OnlinePlus offers 34 degrees, online and at a distance, as well as credit and noncredit courses, certificate programs, and custom training for businesses and industry. CSU OnlinePlus served over 7,500 student customers last year. CSU OnlinePlus offers educational programs throughout Northern Colorado, Denver, at business sites, and via distance education using a variety of delivery methods. CSU OnlinePlus is made up of dynamic individuals working as a collegial team to deliver one of the best distance and online education values in the world.
Colorado State University is located in Fort Collins, a dynamic community of approximately 142,000 65 miles north of Denver. Located at an elevation of 5,000 feet, Fort Collins averages 300 days of sunshine per year and has a clear, dry climate and generally pleasant temperatures. Situated on the western edge of the Great Plains and at the base of the Rocky Mountains, Fort Collins is ideally located for a variety of recreational, cultural, and family activities.
The job location for this position is Drake Hall, near the Colorado State University campus in Fort Collins, Colorado.
Colorado State University does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services Fort Collins, CO.
Colorado State University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.